Refund policy
At Akai by Pujita, we are dedicated to ensuring that you adore your selections.
3. Eligibility for Exchange
• Exchange requests must be initiated within three (3) days from the date of delivery.
• Each order shall be eligible for one (1) exchange only.
• Products must be returned in their original condition, unused, unwashed, with all tags and packaging intact.
• The Company reserves the right to reject any exchange request that does not comply with this Policy.
4. Mandatory Proof Requirement
A continuous unpacking video is mandatory for all claims related to defective or incorrect products.
The video must:
• Be recorded without cuts or edits
• Clearly show the sealed package being opened
• Clearly display the defect
( Failure to provide valid video proof may result in rejection of the request)
5. Return Shipping Policy
• The Company does not provide reverse pickup services.
• Customers are required to return the product through a nearby courier service at their own cost.
• The Company shall not be responsible for lost or damaged shipments during return transit.
6. Non-Eligible Cases
Exchange requests shall not be accepted under the following conditions:
• Requests made after the 3-day window
• Products that are used, washed, altered, or damaged after delivery
• Minor variations in color due to lighting, photography, or screen resolution
• Incorrect size selection without willingness to pay exchange charges
• Products purchased under sale, clearance, or promotional offers (if applicable)
7. Refund Policy
• The Company does not offer cash refunds under any circumstances.
• Only exchanges or coupon codes will be provided as per this Policy.
Contact Information
For exchange requests or support, customers may contact:
• Email: [ akaibypujita @gmail.com ]
• WhatsApp: 7540078578
Size Exchange Policy:
- Due to the bespoke nature of our orders, crafted specifically to your measurements, we are unable to offer a size exchange option. Please ensure your size selection is accurate before confirming your order. If you need assistance, our team is readily available to guide you through the process. For any queries please DM us on akai.bypujita Instagram.
Sale Purchase Policy:
- Items purchased during a sale are not eligible for returns or exchanges.
Return Policy:
- We do not accept returns. However, if there is an issue with your product due to our oversight, please reach out to us. Our team will review the situation and, if deemed appropriate, will guide you through the steps for addressing the issue.
Eligibility for Review:
- To be considered for a review by our team, items should be unused, unworn, unwashed, undamaged, and retain all original labels and tags, packed in their original packaging. Please include your name, address, contact number, email, and order ID with the parcel.
Non-Returnable Items:
- Custom orders are final sale and cannot be returned. We will only exchange these products if there is a defect attributable to us.
Should you need to discuss size exchanges or report a product issue, please contact us at akaibypujita@gmail.com , and we will be happy to assist you.
Exchange Timeline
We do not offer exchanges for:
• Size issues
• Color preference
• Change of mind
Please check the size chart carefully before ordering.
- You may exchange the product within 7 days of delivery , if the problem is not mentioned above.
Damages and issues
- Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
- If more than 15 business days have passed since we’ve approved your return, please contact us at akaibypujita@gmail.com.